OpenAI’s ChatGPT faced significant disruptions on Thursday, leaving many users unable to access the service. The San Francisco-based company confirmed its popular AI app was experiencing technical issues but announced a “full recovery” by 11:16 p.m. Eastern Time.

The company updated its status page late Thursday, stating it would conduct a detailed root-cause analysis of the outage and share findings once available.

What Happened?

The outage began around 1:30 p.m. Eastern Time, and users reported difficulties accessing ChatGPT. OpenAI attributed the issue to an upstream provider, which caused high error rates affecting ChatGPT, its API, and Sora, OpenAI’s video generation model.

While the API and Sora initially remained operational, OpenAI later disclosed it was investigating a separate issue concerning Sora but did not provide further details.

User Impact

Over 15,000 users reported problems on Downdetector, a platform that monitors website outages. However, the number of reports had dropped significantly by late Thursday night, with less than 50 incidents logged.

About ChatGPT

Launched in 2022, ChatGPT quickly gained popularity for generating human-like responses to user prompts. By late summer 2023, it boasted over 200 million active users, including widespread adoption by Fortune 500 companies leveraging OpenAI’s API and other products.

OpenAI’s Response

OpenAI assured users that its teams actively monitored the situation and committed to improving reliability. The outage highlights the challenges of maintaining seamless service as demand for AI technologies grows.

CEO Sam Altman and his leadership team have been at the forefront of AI innovation. OpenAI’s tools have transformed industries, from customer service to content creation.

As OpenAI works to prevent future disruptions, users can expect updates on the root cause and steps taken to enhance platform stability.

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